FAQ

SHIPPING

How do we package and ship our products?

All our products are packaged 100% single use plastic free. Our bottles are glass, our containers are returnable and our labels are compostable and recyclable. Our shipping materials are upcycled or 100% post-consumer box with recycled paper wrapping and paper tape. You can recycle or compost all of our shipping materials. .

How long does it take for me to get my order?

Orders will be shipped in 2-5 business days. You should receive an email order notification with a tracking number to track your shipment. Shipping time depends on the shipping method chosen by you. 

 

RETURNS

Do you accept returns?

Due to the size of our business we are unable to accept returns at this moment. However, if you have any issues with your product, please email us at contact@dohmliving.com and we will figure something out on a case-by-case basis. 

What is your cancellation policy?

We are not able to process a cancellation once an order is placed and payment is received. 

What orders qualify for free carbon neutral shipping?

All orders over $25 that are being shipped to an address within the continental US (excluding Alaska and Hawaii) qualify for free shipping. All our U.S. orders are Carbon Neutral. 

 

SUBSCRIPTIONS

How does it work? How do I cancel?

You can purchase any of our products for a discounted price when signing up for a subscription. You can select how often you would like to have the product shipped to you and you can cancel your subscription at any time before the next subscription order is processed. If you need to cancel your subscription, please email us at contact@dohmliving.com and we will process your cancellation. 

 

GENERAL

How do contact DOHM?

For inquiries and Customer Service, please email us at contact@dohmliving.com

Do you send gifts or custom orders?

If you want to add a gift note to your purchase, add it to the "comments" section of your order with title "Gift Note" and we will send a hand written note with your order.

To purchase a gift card or talk to us about a custom order, please email us. We are happy to customize products to meet your needs and create product kits for weddings, parties and events. 

Can I collaborate with you? 

If you want to collaborate with us please email us with your ideas. suggestions or requests! We love working with community in exciting projects. 

Can I intern for DOHM?

We have a great internship program every Summer and we are also open to semester interns. Please email us and we will reach back to you if we have any openings.